Frequently Asked Questions

  1. How old does my baby have to be to use this towel?

Our towels can be used for newborns to toddlers. Once your baby can stand up after being removed from the bath, our towels can be used as a normal hooded towel. Our towels are large enough that a toddler can be comfortably wrapped in it.

  1. How do I use the towels?

Our towels can be used in two orientations. Go to our How To Use page for an infographic and to preview our how-to videos.

  1. How wide are the snaps?

Each towel comes with 3 snap sizes to comfortably fit around your neck. The first size is 42.5 CM wide, the second size is 51 CM wide and the third size is 59.5 CM. (distance is measured from the cap to the stud of the snap button).

  1. What is your return policy?

Please visit our Refund Policy page for more details. Just shoot us an email at: and we will provide you with next steps on our return process.  

  1. Is your organic cotton certified?

Yes, our terry cloth is certified by GOTS (Global Organic Textile Standard) to be organic cotton.

  1. How thick is your cotton?

The cotton used in our towels is 380 GSM. Thick enough to keep your baby cozy and warm, but quickly air dries to prevent bacteria build-up.

      7. How long does shipping take?

All orders are processed within 48 hours. If you selected standard shipping, your package typically take 2 - 9 business days to arrive after processing.  Please note, there may be carrier delays that cause orders to arrive beyond this time frame.

      8. Where do you ship to?

Currently, we only ship to Canada and The United States. 

      9. How do I wash my towels?

We recommend that you wash your Fuzzy Sprout towels with only white towels (wash colours separately), in warm water, with mild detergent. Avoid bleach and fabric softeners, and you can tumble dry on low. For more information on how to keep your towels looking and feeling clean and vibrant, check out our blog post on how to care for your towels.  

Have any other questions we didn’t answer? Email us at: and we will respond to you as soon as possible.